A Results-driven SaaS sales and customer relationship management professional. At Rhipe, I excelled as an SDR, exceeding targets and earning a promotion to Account Manager. I managed key accounts, pipelines, and reseller/partner relationships, enabling effective product marketing and sale.
Managed renewal lifecycle for cloud subscriptions across MSP partners
Drove high renewal rates through early engagement and partner-aligned value discussions
Reduced renewal risk by identifying under-utilized licenses and billing blockers
Supported expansion opportunities through license growth and vendor incentives

 
At Atlassian as a Loyalty Advocate, I focused on customer retention and expansion, leveraging customer success skills. This honed my account and pipeline management abilities, and strengthened customer relationships.
I bring a people-first approach to Customer Success with a proven focus on renewals and retention. I have hands-on experience managing renewal lifecycles for SaaS and cloud subscriptions, proactively engaging customers and partners to reinforce value, mitigate churn risk, and support long-term adoption. I led Atlassian cloud migrations, managing complex projects end-to-end. Data-driven, I use Salesforce and Tableau to analyze performance and inform strategy.
 
Passionate about long-term partnerships and exceptional customer experiences, I bring a collaborative spirit and dedication to exceeding expectations.