Increased customer retention rate by 10% percent might seem small but it's a significant achievement in keeping existing customers of. I was promoted from SDR to Account Manager during my stay in Rhipe. Atlassian Loyalty Advocate two consecutive years focusing on Atlassian Cloud Migration; Atlassian/Sales Tools Expertise: Proficient in System Tools Outreach, TextExpander, Gong, Zoom, Zoom Phone, Tableau, slack, intercom, Rovo and Glean. SFDC, JSM Loom Microsoft Office